Store: Jumbo
Contact Information: 5th Floor Jumbo House Mankhool Rd Bur Dubai
[email protected]
Delivery Time: 0 to 1 Days
Shipment Info: Free Shipping for orders above 0 AED, 0 AED otherwise
Payment Methods:
  • Paypal
  • Visa
  • MasterCard
  • Cash On Delivery
  • Cod Card
  • Net Banking
Warranty: Click here to view Returns & Warranties Policies

Jumbo Return & Warranty Policies


Are returns permitted? What are the conditions and time limit?
Yes, but the device has to be Unopened and in packed condition. Returns not applicable to accessories, movie / gaming titles, toners, watches & personal care products, returns need to be within 5 days

Will I be refunded or given a store credit to buy something else from Jumbo?
Store Credit is given to the customer

If I return the item who pays for shipping the item back? Are there any other fees I need to pay to return the item?
Customer has to return to showroom

How long will it take for me to get my refund from Jumbo?
Customer has to return to showroom


What malfunctions or product problems do Jumbo warranties cover?
Devices come with Manufacturer warranty(Ranging from 1-5 years depending on the brand / category) Customers can purchase Jumbo Extended warranty (1 or 2 years) at the time of purchase, The obligation of warranty rests with the manufacturer of the product and thus it depends on the manufacturer’s policies and Terms and Conditions.

If there is something wrong in the product which is under warrantee how long will it take Jumbo to pick it up fix it and deliver it back?
The repair period depends upon the authorized service center. However mostly devices can be expected to be repaired within 14 working days.

Who pays for shipping back and re-delivering the item?
user has to bring shipment to store and collect it

Can I return a product that has a malfunction and get my money back?
Only authorized Service Center can corroborate whether a device has malfunctioned and then recommend future course of action. The Service Center can either authorize a unit replacement or a credit note. If device is replaced then warranty is applicable from the original date of purchase. If Credit Note is approved then it can to be redeemed within 6 months

If an item I ordered turned out to be malfunctioning and Jumbo doesn’t have any other in stock to replace it what happens then?

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