Store: Mobileshop
Website: http://mobileshop.ae
Contact Information: 149A Dtech TechnoHUB Dubai Silicon Oasis Dubai
[email protected]
Delivery Time: 0 to 3 Days
Shipment Info: Free Shipping for orders above 0 AED, 0 AED otherwise
Payment Methods:
  • Paypal
  • Visa
  • MasterCard
  • Cash On Delivery
  • Cod Card
Warranty: Click here to view Returns & Warranties Policies

Mobileshop Return & Warranty Policies

RETURNS


Are returns permitted? What are the conditions and time limit?
Yes returns are permitted however the box has to be sealed and in same conditions that it was delivered - no wear or tear, restocking fees may apply and decided on a case by case basis

Will I be refunded or given a store credit to buy something else from Mobileshop.ae?
Money or credit which ever possible at earliest ..

If I return the item who pays for shipping the item back? Are there any other fees I need to pay to return the item?
Customer will pay shipping

How long will it take for me to get my refund from Mobileshop.ae?
Within 3 working days

WARRANTY


What malfunctions or product problems do Mobileshop.ae warranties cover?
Only factory defects warranty

If there is something wrong in the product which is under warrantee how long will it take Mobileshop.ae to pick it up fix it and deliver it back?
If the phone has the factory defect with in first 3 days of purchase customer will inform us. We will pick up with in two days.It is up to Mobileshop.ae to decide within 5 working days whether the item should be replaced or a refund should be made.

Who pays for shipping back and re-delivering the item?
the claim with in first 3 days of purchase we will pay for shipping back. If after 3 days customer needs to pay

Can I return a product that has a malfunction and get my money back?
We give the replacement with in first 3 days of purchase if factory defect happens. There is no money back policy.

If an item I ordered turned out to be malfunctioning and Mobileshop.ae doesn’t have any other in stock to replace it what happens then?
In case of we will refund the money or customer can switch to any other item if the claim is in first three days. After first 3 days we will service the item if the issue comes under our warranty terms & conditions.

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